Senior Project Manager

Location: London, Hybrid

Salary: £65,000 - £75,000

Reporting to: VP of Product

About us

Duel is a SaaS company on a mission to make Brand Advocacy the industry standard philosophy for building brilliant retail brands. It was founded by world record breaking adventurer and former brand ambassador Paul Archer. We exist to show that companies built for advocacy can change the world. In today’s hyper connected world in which social media is now twice the size of all other media channels combined and entirely user generated, the most successful brands are the ones investing in people and in community, not in ads.

The Duel Brand Advocacy Solution allows enterprise brands to do just that. We have onboarded over 60+ influential brands such as Abercrombie & Fitch, Charlotte Tilbury, Spanx, Victoria’s Secret, LUSH and Elemis. The Duel team’s global presence includes offices in New York City & London. Our team of 60+ is composed of psychologists, brand experts and community builders, combining cutting edge brand expertise with seasoned SaaS experience.

Backed by top European VCs, Duel recently announced a $16 million Series A, which will accelerate growth in the US from our base in New York, and bring our entirely AI driven product vision to life to equip brands with the solution needed to drive growth through thousands of advocates, customers, creators and brand ambassadors.

The Role

We’re hiring a Senior Project Manager to own delivery across two of Duel’s most critical functions: Product and Programme Operations. This is a delivery focused role, not a people management position. You will be the person who makes sure that complex, cross functional work actually ships on time, to scope, and with full visibility for everyone who needs it.

You’ll work at the intersection of Product, Engineering, Design, Data, Sales, and Programme Ops, ensuring that initiatives move from idea through execution with clear plans, well managed dependencies, and transparent status reporting. Whether it’s a product build spanning multiple squads or a programme operations initiative rolling out across our enterprise brand portfolio, you’ll be the one creating structure, driving accountability, and unblocking delivery.

The business outcome is critical: reduce delivery friction, increase execution velocity, and give leadership confidence that work is progressing as planned. We need someone who brings cohesion without bureaucracy, structure without bottlenecks, and clarity without oversight.

We’re Looking for Someone Who Will…

• Lead project planning and execution for initiatives across Product and Programme Operations, from scoping through to launch and retrospective

• Create and maintain delivery plans, timelines, resourcing allocations, and status reports that give stakeholders a single source of truth on progress

• Build and manage RAID logs (risks, assumptions, issues, dependencies) for every project, proactively escalating blockers before they become problems

• Define clear milestones, acceptance criteria, and delivery checkpoints so everyone knows what “done” looks like at every stage

• Run project kick offs that align all contributors on scope, timelines, roles, and success criteria from day one

• Facilitate stand ups, stakeholder check ins, and steering updates as needed, calibrating the cadence and format to the project’s complexity and pace

• Lead retrospectives that produce concrete improvements, not just discussion, and track follow through on action items

• Coordinate across Product, Engineering, Design, Data, Sales, and Programme Ops to resolve dependencies and keep work flowing

Provide Stakeholder Visibility and Communication

• Deliver clear, concise status updates that are suitable for leadership consumption without needing interpretation or follow up questions

• Maintain well defined escalation paths so that issues reach the right decision makers quickly and with the right context

• Translate technical complexity into plain language for non technical stakeholders, and translate business urgency into actionable priorities for delivery teams

• Build trusted relationships across functions by being reliable, transparent, and consistently following through

Shape Delivery Approach in Ambiguous Environments

• Work with Product and Ops leaders to define the right delivery approach for each initiative, whether that’s agile sprints, kanban, phased rollouts, or something bespoke

• Bring structure to ambiguous work by breaking complex problems into sequenced, manageable deliverables with clear owners

• Continuously improve delivery processes, templates, and rituals based on what’s working and what’s not

• Build lightweight governance that protects quality and predictability without slowing teams down

We’d Love to Hear from You If You Have…

• 5+ years in project management, programme management, or delivery management roles within a enterprise grade product environment

• Direct experience managing cross functional delivery involving Product, Engineering, and Design teams, ideally in a scale up or high growth context

• Hands on experience creating and maintaining delivery plans, RAID logs, timelines, and status reporting for concurrent projects

• Proven track record of shipping complex initiatives on time by proactively managing risks, dependencies, and stakeholder expectations

• Experience building delivery processes from scratch or improving ad hoc execution into repeatable, scalable systems

Technical and Strategic Capabilities

• Proficiency with modern delivery and collaboration tooling including Linear, Jira, Notion, Slack, and Google Workspace

• Strong written communication skills with the ability to produce executive ready updates, decision documents, and project briefs

• Systems thinking and process design ability. You naturally see how to structure work for predictability, create frameworks that scale, and build processes that don’t require heroic effort

• Strategic mindset to connect delivery execution to business outcomes. You understand that shipping is not the goal; shipping the right thing at the right time is

• Comfort working across both product delivery and operational programme contexts, adapting your approach to suit different types of work

Bonus Points For

• Experience in brand advocacy, influencer or creator programmes, or community-led marketing, with a clear understanding of how brands mobilise people, not just platforms.

• Familiarity with programme operations, customer success operations, or adjacent functions that support product delivery.

• Background working with enterprise retail or DTC brands, comfortable operating in complex environments with multiple stakeholders.

• Formal certification such as PMP, PRINCE2, or Agile/Scrum is advantageous, though demonstrated delivery and competence are valued more highly than credentials.

Person

• You bring structure and clarity to fast-moving environments where it does not always exist. You enjoy turning complex, cross-functional work into plans that are clear, realistic, and accountable.

• You naturally think in terms of dependencies and sequencing. When a new initiative is proposed, you immediately consider what needs to happen first and who needs to be involved.

• You are confident challenging unrealistic timelines with evidence, while staying pragmatic enough to move forward with imperfect information and adjust as needed.

• You operate comfortably at both strategic and tactical levels. You can shape the overall delivery approach while staying close enough to the detail to spot risks early and address them.

• You are comfortable presenting updates to senior stakeholders and equally confident facilitating working sessions to unblock teams.

• You see project management as a performance driver, not an administrative function. You focus on helping teams move faster, with greater focus and accountability.

The Dueligan Culture

• We’re building a remarkable company with remarkable people and a remarkable culture. Advocacy is our north star, for customers and employees.

• A High Trust, Tight Ship, full of Bloody Brilliant & Utterly Lovely People doing their best work together.

• We value trust and freedom above all else, combined with deep ownership, execution, and candour.

• Dueligans are the largest shareholders in Duel. We take ownership seriously.

In-Person and Remote Working Balance

We do much of our best work together in person, which is why we’re hiring people within commuting distance of our London or New York offices. But we also recognise the value of deep work at home. Our hybrid philosophy gives you freedom and flexibility. You do you, as long as it’s not at the expense of others.

Duel Perks and Package

• Flexible working hours if you need to fit around childcare or need to work around your life, we understand.

• Around 32 days of Annual Leave including bank holidays and an extended break between Christmas and New Year when we close the office.

• Ongoing training where required.

• Options scheme for all full time employees. It’s important to us that everybody owns a part of the company and shares in the benefits of what we build.

• Company MacBook to work from

• £350 WFH set up

• Headspace contributions

• Personal development budget and support

• 2 additional days leave for volunteering