Content Moderator - Contract
Join Duel remotely as a Contract Content Moderator: review our advocate applications and submissions, protect brand safety, and make fair, accurate decisions that keep advocacy programmes moving.
Content Moderator - Contract
Location: Remote, UK or US
Rate: $25 per hour or £18 per hour
Working pattern: 40 hours per week, worked across 5 days, covering either 8am to 4pm ET or 1pm to 9pm ET
About Us
Duel is a SaaS company on a mission to make Brand Advocacy the industry standard philosophy for building brilliant retail brands. It was founded by world record breaking adventurer and former brand ambassador Paul Archer. We exist to show that companies built for advocacy can change the world. In today's hyper connected world, where social media is now twice the size of all other media channels combined and entirely user generated, the most successful brands are the ones investing in people and in community, not in ads.
The Duel Brand Advocacy Solution allows enterprise brands to do just that. We have onboarded over 60 influential brands such as Abercrombie & Fitch, Charlotte Tilbury, Spanx, Victoria's Secret, LUSH, and Elemis. Duel's team works from hubs in New York City, London, and Bristol. Our team of 60+ is composed of psychologists, brand experts, and community builders, combining cutting edge brand expertise with seasoned SaaS experience.
Backed by top VCs, Duel recently announced a $16 million Series A, which is accelerating our growth in the US from our base in New York and bringing our AI driven product vision to life, giving brands what they need to grow through thousands of advocates, customers, creators, and brand ambassadors.
The Role
The Content Moderator is responsible for reviewing advocate applications, content submissions, and programme activity to ensure every moderation decision aligns with each brand's guidelines. By making accurate, consistent, and timely decisions, you'll help protect brand safety, maintain programme quality, and keep advocacy programmes moving efficiently.
We're Looking for Someone Who Will…
Review advocate applications against brand-specific acceptance criteria.
Review task and content submissions to ensure they meet campaign requirements and brand guidelines.
Approve, reject, or escalate submissions using documented moderation criteria.
Identify fraudulent, duplicate, spam, or policy-violating activity.
Escalate high-risk or unclear cases to the Programme Manager.
Maintain accurate moderation records and decision logs.
Meet agreed service levels for application and content review.
Identify recurring trends or edge cases that could improve moderation guidance.
We'd Love to Hear from You If You Have…
Strong judgement and a track record of making consistent, accurate decisions.
The ability to work efficiently and deliver to specific turnaround times that keep programmes moving.
A keen eye for detail, with the ability to interpret and apply brand guidelines fairly and consistently.
Confidence identifying when something needs further review and providing clear, well-documented escalations.
A commitment to maintaining accurate, high-quality records that support audits, reporting, and continuous improvement.
Strong attention to detail, even when working through high volumes of content.
The ability to balance speed, quality, and consistency without compromising moderation standards.
Clear communication skills and the confidence to flag ambiguity, emerging issues, or recurring patterns when you spot them.
Our Culture
We're building a remarkable company with remarkable people. Advocacy is our north star, for our customers and for the people who work here.
We're a high trust, tight ship team, full of Bloody Brilliant & Utterly Lovely people doing their best work together.
We value trust and freedom above all else, combined with deep ownership, execution, and candor.
Our people hold real equity in Duel, and we take that ownership seriously.
Our Commitment to Diversity, Equity & Inclusion
Duel is committed to building a team where people with different backgrounds, experiences, and perspectives can do their best work. We hire on merit, and we know that a team which thinks and looks the same in every room will always carry blind spots the market will not forgive. Duel is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, veteran status, or any other status protected by federal, state, or local law. This applies to every stage of employment, including hiring, compensation, promotion, and termination.
We welcome applications from candidates of all races, ethnicities, ages, genders, gender identities, sexual orientations, religions, national origins, and abilities, and we endeavour to provide reasonable accommodations for candidates and employees with disabilities throughout the hiring process and on the job.
Perks and benefits are not included as part of this contract position.*
- Department
- Programme Operations
- Locations
- London Office, New York Office
- Remote status
- Fully Remote
- Employment type
- Contract
- Employment level
- Administrative
Duel Perks & Benefits
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New York Hub
401(k) match up to 2%.
Healthcare benefits, with 100% of employee only premiums covered by Duel.
$350 toward your work from home setup.
A company MacBook to work from.
25 days of PTO per year (prorated), in addition to selected observed public holidays and our end of year break, plus an unlimited flexible holiday policy that lets you take additional time off as needed, subject to approval and business needs.
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London & Bristol Hub
NEST pension scheme: Duel contributes 3%, and you can contribute up to 5%.
£350 toward your work from home setup.
A company MacBook to work from.
28 days of statutory holiday per year (pro-rated), plus UK bank holidays, plus an unlimited flexible holiday policy that lets you take additional time off as needed, subject to approval and business needs.
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Parental Leave & Support
However a child joins your family, through birth, adoption, surrogacy or foster placement, at Duel you get paid time to be present for these priceless moments.
4 weeks at full salary in your first two years, rising to 8 weeks at full salary after two years
Paid on top of any statutory entitlement, not instead of it
Take it any time within your child's first year
Come back at a pace that works. Our promise is to support you in a phased return or remote arrangement wherever the business allows
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Additional Benefits
Two additional days of leave for volunteering.
A personal development budget and support.
Fitness, wellbeing, and growth contributions.
If you need an accommodation at any point during our interview process, let Ibrahim Thomas, Talent Acquisition Lead know and we'll work with you to meet your needs.
Our Culture
We're building a remarkable company with remarkable people. Advocacy is our north star, for our customers and for the people who work here.
We're a high trust, tight ship team, full of Bloody Brilliant & Utterly Lovely people doing their best work together.
We value trust and freedom above all else, combined with deep ownership, execution, and candor.
Our people hold real equity in Duel, and we take that ownership seriously.
AI-Native Leadership
We don't think the brands that win will be the ones that automate the most. We think they'll be the ones that use AI to deepen real human relationships at scale, and we're building Duel the same way. Being AI-native means we bring that thinking into every decision and every conversation. We look at every workflow, every task, every outsourced service, and every function, and ask whether it can be automated, optimized, or made better with AI. Duel's AIDA, our in-house data hub for proving out AI use cases across the business, backs that with real investment rather than a line in our values deck.
Our Commitment to DEI
Duel is committed to building a team where people with different backgrounds, experiences, and perspectives can do their best work. We hire on merit, and we know that a team which thinks and looks the same in every room will always carry blind spots the market will not forgive. Duel is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, veteran status, or any other status protected by federal, state, or local law. This applies to every stage of employment, including hiring, compensation, promotion, and termination. We welcome applications from candidates of all races, ethnicities, ages, genders, gender identities, sexual orientations, religions, national origins, and abilities, and we provide reasonable accommodations for candidates and employees with disabilities throughout the hiring process and on the job.
In-Person and Remote Working Balance
We do much of our best work together in person, which is why we hire people within commuting distance of our offices. We also recognize the value of deep, focused work at home. We are Hybrid First, a hybrid philosophy that gives you freedom and flexibility. You decide how you work best, as long as it's not at the expense of others.
Where You'll Work
Our US team works from Duel's New York City hub in Manhattan. Our UK team works from Bloomsbury House in London, and we also have a smaller hub in Bristol.
Hybrid roles ask you to be in the office 3 days per week for the collaborative work that's harder to do apart, with the flexibility to work from home the rest of the time.
How We Think About Pay
We set our salary ranges by benchmarking what the market pays for the caliber of person any role needs, not by anchoring to a historical number and hoping people meet us partway. The range listed reflects where we genuinely expect to land based on experience and interview performance, and we pay toward the top of it for candidates who clear the bar with room to spare. Where equity or commission applies, we'll walk you through the full structure before you're ever asked to accept anything.
About Duel
The Dueligan Culture
We want to build a remarkable company, with remarkable people, and a remarkable culture, one you'll want to shout from the rooftops about.
Advocacy is our north star, both for our customers and for each other. That means we run a high trust, tight ship. We give people real freedom, real ownership and we advocate for a high performance culture. Deep execution, clear feedback, and genuine accountability aren't nice-to-haves here. They're the job.
Dueligans combined are the largest shareholders in Duel. We take that concept of ownership seriously. If you thrive with autonomy, care about the mission, and want to do your best work alongside utterly lovely, bloody brilliant people, you'll do more than fit in, you'll add to us.
We're a B-Corp because we believe the best businesses are built by caring for people and the planet. That's not a constraint. It's our competitive advantage.