Location: New York City, Hybrid

Salary: $140,000 - $170,000 and Share Options

Reporting to: VP of Brand Partnerships

About us

Duel is a SaaS company on a mission to make Brand Advocacy the industry standard philosophy for building brilliant retail brands. It was founded by world record-breaking adventurer and former brand ambassador Paul Archer. We exist to show that companies built for advocacy can change the world. In today’s hyper-connected world in which social media is now twice the size of all other media channels combined and entirely user-generated, the most successful brands are the ones investing in people and in community, not in ads.

The Duel Brand Advocacy Solution allows enterprise brands to do just that. We have onboarded over 60 influential brands such as Abercrombie & Fitch, Charlotte Tilbury, Spanx, Victoria’s Secret, LUSH and Elemis. The Duel team’s global presence includes offices in New York City & London. Our team of 60+ is composed of psychologists, brand experts and community builders, combining cutting-edge brand expertise with seasoned SaaS experience.

Backed by top VCs, Duel recently announced a $16 million Series A, which will accelerate growth in the US from our base in New York, and bring our entirely AI-driven product vision to life to equip brands with the solution needed to drive growth through thousands of advocates, customers, creators and brand ambassadors.

The Role

We’re hiring a Brand Partnerships Director to own Duel’s most important enterprise brand relationships end-to-end.

This is a senior individual contributor role based in New York, sitting at the heart of our post-sale organisation. You’ll act as the single strategic point of contact for a portfolio of enterprise brands, embedding with their marketing teams, translating advocacy into measurable business outcomes, and taking full ownership of retention, expansion, and long-term partnership growth.

We’re moving away from a product-led service model and building a high-touch, agency-grade brand partnerships function. This role is central to that shift. You won’t be managing churn, you’ll be building multi-year strategies that make renewals feel like a natural next step, not a negotiation. You’ll build your relationships from pre-sale through to close, you’ll own the relationship. Essentially, you’ll never hand off the relationship.

We’re Looking for Someone Who Will…

• Be the single, primary point of contact for each enterprise client; from late-stage pre-sale conversations through onboarding, value realisation, renewal, and expansion.

• Build and execute strategic account plans with clear success measures, stakeholder maps, programme roadmaps, and health metrics.

• Develop multi-year partnership strategies so that renewals are expected and natural, not last-minute fire drills.

• Issue the agenda, bookend every call, and remain the client’s constant strategic touchpoint.

• Own renewal readiness: proactive risk detection, mitigation plans, and executive confidence-building.

• Identify and develop expansion opportunities; new regions, brands, use cases, and service layers.

• Be accountable for retention, expansion pipeline, gross advocacy value, and overall account health.

• Translate Duel’s solution into business impact: advocate activation, content and influence, community building, and measurable performance.

• Drive strategic moments: quarterly planning, QBRs, campaign design, and executive storytelling.

• Help marketing stakeholders navigate ambiguity and mature their advocacy operating model.

• Coordinate Programme Ops, Product, Data/Insights, and Advocacy specialists to deliver against the plan.

• Own the escalation path: unblock issues quickly, set expectations clearly, and protect client trust.

We’d Love to Hear from You If You Have…

• 6+ years in enterprise account leadership, client services, or strategic account management.

• Background in a digital, advertising, or brand or influencer marketing agency; brand-side marketing leadership; or an enterprise MarTech platform with a services motion.

• Experience working directly with marketing teams at major brands (retail, D2C, beauty, CPG, or adjacent categories)

• A track record of owning revenue-bearing accounts: renewals, expansions, and measurable outcome delivery.

• Comfort navigating complex organisations with multiple stakeholders, from day-to-day operators to C-suite executives.

• Strong business and marketing acumen, you understand how advocacy fits into the broader marketing mix and can connect activity to brand equity, growth, and performance.

• Tech exposure is a plus, but the priority is relationship depth, strategic thinking, and services execution. Platform nuance can be learned.

Person

We’re looking for someone who embodies Duel’s Bloody Brilliant & Utterly Lovely culture while bringing the strategic gravitas our enterprise brands expect.

• You lead with relationships, not products. Trust, strategic guidance, and brand confidence are your primary currency, you instinctively wrap your arms around stakeholders and steer them through ambiguity.

• You have executive presence without hierarchy. You’re credible, composed, and confident with senior marketing leaders. Your influence comes from insight, not title.

• You’re comfortable with internal ambiguity while projecting confidence externally. Duel is evolving its operating model, you thrive in “building the plane while flying it” environments without exposing that to clients.

• You assimilate fast, ramp quickly, operate independently, and build your own momentum without waiting for prescriptive onboarding.

• You know when to push, when to listen, and how to navigate complex organisations diplomatically.

• You bring new perspectives and energy to the team while championing the values we’ve built, deep ownership and a genuine love for the brands we work with.

The Dueligan Culture

• We’re building a remarkable company with remarkable people and a remarkable culture. Advocacy is our north star, for customers and employees.

• A High Trust, Tight Ship, full of Bloody Brilliant & Utterly Lovely People doing their best work together.

• We value trust and freedom above all else, combined with deep ownership, execution, and candour.

• Dueligans are the largest shareholders in Duel. We take ownership seriously.

In-Person and Remote Working Balance

We do much of our best work together in person, which is why we’re hiring people within commuting distance of our New York office. But we also recognise the value of deep work at home.

Our hybrid philosophy gives you freedom and flexibility. You do you, as long as it’s not at the expense of others.

Duel Perks & Package

• Flexible working hours, we understand life happens.

• 25 PTO Days + 11 Statutory Holidays

• Options Scheme for all full-time employees, everyone shares in what we build.

• US Healthcare Options.

• 401K Match Plan.

• Company MacBook.

• $350 WFH Set-Up.

• Headspace contributions.

• Personal development budget and support.

• 2 additional days’ leave for volunteering.